Privacy Policy

VERAS Privacy Policy outlines how your personal information is collected, used, and shared when you visit or make a purchase from www.veras.com.au

Privacy Policy Updates

VERAS  adheres to the VERAS privacy policy on our website. We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons. This policy is effective from 23 December 2022.

Personal Information

When you visit veras.com.au, we automatically collect certain information about your device. These include;

Information about your web browser,

IP address,

Time Zone,

Some cookies are installed on your device.

As you browse the website, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the website and information about how you interact with the website.

We collect this Device Information using the following technologies:

Cookies: These are data files that are placed on your device or computer and often include a unique anonymous identifier. 

Log files: These track actions occurring on the website and collect data, including your IP address, browser type and Internet service provider.

Web beacons, tags, and pixels: These are electronic files used to record information about how you browse the website.

When you make a purchase or attempt to make a purchase through the website, we collect the information you input which is needed to complete your order. The personal details we collect include the following;

Your full name,

Your Billing address,

Your Shipping address,

Payment information, including credit card numbers, email address, and phone number,

Business information (if applicable).

How do we store, use, share and disclose our site visitors' personal information?

We use your personal Order Information that we collect to fulfil any orders placed through the website (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:

- Communicate with you;

- Screen our orders for potential risk or fraud.

Our company is hosted on the Ecwid platform. Ecwid provides us with an online platform that allows us to sell our products and services to you. Your data may be stored through Ecwid data storage, databases and general Ecwid applications. They store your data on secure servers behind a firewall. 

 All direct payment gateways offered by Stripe.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express , PayPal and AfterPay. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

Why do we collect such personal information?

 We collect such non-personal and Personal Information for the following purposes:

To provide and operate the Services;

To provide our Users with ongoing customer assistance and technical support;

To be able to contact our Visitors and Users with general or personalised service-related notices and promotional messages;

To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which our business partners or we may use to provide and improve our respective services; 

To comply with any applicable laws and regulations.

How do we communicate with our site's visitors?

 We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes, we may contact you via email, telephone, text messages, and postal mail.

Data Retention

When you place an order through the website, we will maintain your Order Information for our records unless and until you ask us to delete this information.

CHANGES

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

CONTACT US

For more information about our privacy practices, if you have questions, or if you would like to make a comment or complaint, please contact us by email at sales@veras.com.au